Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates)

Incident Report for Groove

Resolved

This incident has been resolved.
Posted 6 months ago. Sep 26, 2024 - 05:31 GMT-05:00

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 6 months ago. Sep 26, 2024 - 04:09 GMT-05:00

Update

We are continuing to investigate this issue.
Posted 6 months ago. Sep 26, 2024 - 03:49 GMT-05:00

Investigating

We are currently investigating this issue.
Posted 6 months ago. Sep 26, 2024 - 03:49 GMT-05:00
This incident affected: Inbox Channels (Email, Social, Live Chat) and Web App, Inbox API, Knowledge Bases, Slack Integration.