App, API and KBs not accessible for some customers

Incident Report for Groove

Resolved

We've managed to bring back access to affected customers. We're very sorry about the inconvenience, all customers should now have full access to Groove!

Posted Jan 16, 2019 - 06:55 GMT-05:00

Identified

We've identified the issue and we're working towards the solution.

Posted Jan 16, 2019 - 05:41 GMT-05:00

Investigating

We've detected an issue which is preventing a portion of customers from accessing Groove app, API as well the knowledge bases. We're investigating to find the source.

Posted Jan 16, 2019 - 02:58 GMT-05:00

This incident affected: Web App, Inbox API, and Knowledge Bases.