Service Outage

Incident Report for Groove

Resolved

This incident has been resolved.

Posted Aug 27, 2021 - 15:44 GMT-05:00

Update

A solution has been implemented and we are monitoring the results.

Posted Aug 27, 2021 - 15:06 GMT-05:00

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 27, 2021 - 12:56 GMT-05:00

Update

We are working with our upstream provider to resolve the issue as quickly as possible.

Posted Aug 27, 2021 - 12:32 GMT-05:00

Update

We are continuing to work on a fix for this issue.

Posted Aug 27, 2021 - 11:42 GMT-05:00

Identified

We are in working with our upstream provider to resolve the issue as quickly as possible.

Posted Aug 27, 2021 - 11:06 GMT-05:00

Monitoring

A solution has been implemented and we are monitoring the results.

Posted Aug 27, 2021 - 08:08 GMT-05:00

Update

We are in working with our upstream provider to resolve the issue as quickly as possible.

Posted Aug 27, 2021 - 05:08 GMT-05:00

Update

We're continuing to monitor the elevated load and seeing more slow requests

Posted Aug 27, 2021 - 04:21 GMT-05:00

Update

We are continuing to investigate this issue.

Posted Aug 27, 2021 - 04:09 GMT-05:00

Update

We are continuing to investigate this issue.

Posted Aug 27, 2021 - 04:04 GMT-05:00

Update

We are continuing to investigate this issue.

Posted Aug 27, 2021 - 03:41 GMT-05:00

Investigating

We are seeing degraded performance with an upstream provider, which impacts our ability regarding server requests - we're currently investigating

Posted Aug 27, 2021 - 03:32 GMT-05:00

This incident affected: Web App, Inbox API, Knowledge Bases, and Reports API.