Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates, sending mail)

Incident Report for Groove

Resolved

We've identified and corrected a rogue process putting elevated load on the search cluster.
Posted 4 months ago. Nov 25, 2024 - 08:36 GMT-05:00

Identified

The issue has been identified and a fix is being implemented.
Posted 4 months ago. Nov 25, 2024 - 05:26 GMT-05:00

Investigating

We are currently investigating this issue.
Posted 4 months ago. Nov 25, 2024 - 05:09 GMT-05:00
This incident affected: Inbox Channels (Email, Social, Live Chat) and Web App, Inbox API, Knowledge Bases, Reports API, Slack Integration.