Problems fetching emails from some Gmail OAuth connected mailboxes

Incident Report for Groove

Resolved

All delayed emails have now been processed, and all new OAuth-connected Gmail emails will process without delay.

Posted Apr 12, 2019 - 12:58 GMT-05:00

Monitoring

Our queues are continuing to process the missing emails and we continue to monitor the situation.

Posted Apr 12, 2019 - 12:52 GMT-05:00

Identified

We've identified an issue starting at 5:15am EST Thursday and lasting until 1:50pm EST Friday where we experienced delayed processing for some Gmail emails for a subset of customers using OAuth connected mailboxes. We have reverted the change that we believe caused the issue and we are working on importing all messages to accounts now.

Posted Apr 12, 2019 - 12:34 GMT-05:00

This incident affected: Web App.